Refund policy

All sales are final.

Due to the nature of original artwork and limited edition fine art prints, we do not accept returns or exchanges. Each piece is carefully inspected and packaged before shipment to ensure it arrives in perfect condition.

If your order arrives damaged, please photograph the damage and packaging immediately upon receipt and contact us within 48 hours at support@harriettegermain.com. We will work with you to resolve the issue on a case-by-case basis.

If you receive an incorrect item, please contact us within 48 hours of delivery at support@harriettegermain.com with a photo of what you received. We will arrange for the correct piece to be sent to you at no additional cost.

Commission deposits are non-refundable. Once a commission is underway, payments made are not eligible for refund as the work is created exclusively for you.

We appreciate your understanding and stand behind the quality of every piece that leaves our studio.