Shipping policy

Shipping Policy

Last updated: September 14, 2026

Order Processing

All orders are processed and shipped within 3–5 business days of purchase. You will receive a tracking number via email once your order has shipped.

Our Shipping Partners

Harriette Germain works exclusively with Phoenix Art Care, a trusted fine art handling and logistics partner based in Phoenix, Arizona. Every piece is professionally packaged by their team to ensure it arrives safely and in perfect condition.

Fine art prints ship via FedEx. Original paintings ship via Maersk. Both carriers are chosen for their reliability and experience handling valuable artwork.

Tracking

Once your order ships, we will forward your tracking information to the email address provided at checkout. Please allow up to 24 hours after shipment for tracking to become active.

Shipping Destinations

We ship worldwide. International orders may be subject to customs duties, import taxes, or fees upon arrival in your country. These charges are the responsibility of the recipient and are not included in the purchase price or shipping cost.

Damaged Shipments

In the rare event that your order arrives damaged, please photograph the damage and the packaging immediately upon receipt and contact us within 48 hours at support@harriettegermain.com. We will work with you and our shipping partners to resolve the issue.

Questions

For any shipping inquiries, please contact us at support@harriettegermain.com.